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Having Trouble Accessing Your Digital Dialog?
Please remember that your digital dialog is usually available immediately upon ordering, but in a few cases it may take up to 12 hours to process your order. If you still can’t access your digital dialog, please log-in and reset your password. When you do that, an email will be sent to the email address on file with the new password. Once you reset your password, you should be able to access your dialog.
How to cancel your subscription?
You may cancel your subscription at anytime and receive a refund on all unserved issues of ONE: The Digital Dialog or Digital Dialog Magazine. Just email us at:
customerservice@onedialog.com
and write “Cancel Subscription” in the subject field. In the body of the email, please provide your name, address and account number. Please allow up to 10 days for processing. Please remember that if you choose to cancel (or not renew) your subscription, you will not be able to access any archived back issue or any future dialogs.
Credit cards
We accept the following methods of payment:
Credit cards: We accept VISA, MasterCard, American Express, Discover.
We also accept payment methods via Debit Cards
At this time, we do not accept any Corporate Credit Cards.
Money orders and personal checks
We accept money orders in U.S. dollars only from both United States and international banks.
We accept personal checks drawn from U.S. banks. However, we can not accept international checks because we only accept U.S. currency.
Customer Care for the Digital Dialog Magazine Recipients
Frequently asked questions ... and their answers
Q: I'm moving. How can I update my address?
A:
If you move, update both your street and e-mail address online by going to
this page.
Q: How can I get a replacement copy if my magazine isn't delivered or if it arrives damaged?
A: Give Customer Service a call at 1-877-342-6020, 8 a.m. to 5 p.m., U.S. Central Time. Or, send us an email at
customerservice@onedialog.com
Q: How can I give a gift subscription to a family member or friend?
A:
It’s easy to order a gift subscription online. Just visit
this page.
Q: How can I tell when my subscription is going to expire?
A: The second line on the label gives your account number and expiration date. Or you can access your account status online by going to
this page.
Q: What if my subscription is out of sync with my Digital Dialog?
A:
You will always get a full 30 item package with your subscription (26 digital dialogs and 4 print publications).
Q: I've heard that some magazines make their mailing lists available to other publications. Does ONE do this?
A:
We respect and honor your privacy. We make portions of our customer list available to carefully screened companies offering products and services that may interest you. If you don't want your name passed on to other companies and organizations for the purpose of receiving marketing offers, just tell us by calling 1-877-342-6020, 8 a.m. to 5 p.m., U.S. Central Time. Or, send us an email at
customerservice@onedialog.com
You can also visit the Direct Marketing Association Web Site and request to be put on their
“Do Not Mail” list.
Q: I have other questions. What should I do?
A:
For the fastest customer response, email us at
customerservice@onedialog.com
Product Returns
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL product returns. You must request your Return Authorization Number within 15 days of purchase, and merchandise must be returned within 15 days of the issuance of the Return Authorization #. After 15 days the Return Authorization # expires. Return Authorization #'s are non-renewable. Return shipping charges are the sole responsibility of the customer.
K & K Publishing reserves the right to return any merchandise without a valid RA# to the customer.
How to get a Return Authorization Number?
Call our Customer Service Department at 1-877-342-6020, 8 a.m. to 5 p.m., U.S. Central Time, to obtain a RA# number for product returns. A knowledgeable representative will assist you.
How to remove an item from your cart?
To remove an item from your cart, simply update the Quantity field to 0 (zero) and click "Update."
Refunds
Refunds will only be issued within 30 days of the purchase date. Also, please note that artisan (hand-made) items are non-refundable.
Credits
Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.
Replacement merchandise
In order to receive a replacement for returned merchandise, you must receive a Return Authorization number. You can request a RA number by calling our Customer Service Department at 1-877-342-6020, 8 a.m. to 5 p.m., U.S. Central Time.
Please see our Terms and Conditions for product recall information.
Please note: There is a 3% - 5% restocking fee on cancelled order or returns.
Credit cards
We accept the following methods of payment:
Credit cards: We accept VISA, MasterCard, American Express, Discover.
We also accept payment methods via Debit Cards
At this time, we do not accept any Corporate Credit Cards.
Money orders and personal checks
We accept money orders in U.S. dollars only from both United States and
international banks.
We accept personal checks drawn from U.S. banks. However, we can not accept international
checks because we only accept U.S. currency.
If you wish to pay by check or money order, please send payment to:
ONE Customer Service Center
P.O. Box 133, Oregon, IL, 61061-0133
Please allow 30 days to process your order and please include an e-mail address
so that we can send you your first dialog once your check has cleared.
Sales tax
New York State Sales Tax applies to all orders shipping to New York State.
State Tax may be applicable from the state from which your order ships.
Shipping
In order to ship your items properly, your contact information must be correct. Please check your
Account Manage Page
to check your information.
Shipping details for Product orders are determined by the preferred vendor. This refers to both cost and timing of delivery.
To determine shipping and handling costs, please review them on each individual item ordered.
When possible, orders will be shipped at the same time. However, it is possible that you will receive your products on different dates. Your expected delivery date is determined by the date of shipment by our preferred vendor.
As always, feel free to contact us with any questions.
Privacy & legal notices
K & K Publishing, Inc. ("K & K Publishing," "we" or "us") provides a variety of online services and products to its users on the website currently located at
www.onedialog.com/privacy
K & K Publishing is strongly committed to protecting the privacy of your personal information, and providing a safe and secure environment for our users.
To Change Personal Information
If you have forgotten your password or username, or want to change your other personal info, please visit
My Account Page.
To Include Your Stories and Photos on the Community Page?
If you’d like to include your personal stories and photos on the community page, just email them to us at
managingeditor@onedialog.com. Please write in the subject line of the email: Personal Story and/or Photo. The story must be in a word document and less than 500 words. The photo must be an attached jpeg.
To Use the ONE: The Digital Dialog Forums?
When using the Digital Dialog Forums, please treat each other with respect and without harassment, refrain from any hate activity which slurs anyone’s religion, faith or beliefs. You must read the
Community Standards before posting to the forums.
What do I do if I've lost my password?
If you have lost your password, please enter your email address
here.
Your password will be sent to you by e-mail. If you are still encountering problems, or if you no longer have your prior email address information, please email us at:
customerservice@onedialog.com.
How can I search the message boards?
If you would like to perform an advanced, community-only search, click on "Search", in the horizontal navigation bar, above the forum table. If you would like to search the old fashioned way, and get the results of the entire site, use the Search box. It is located in the upper right corner of every page.
How can I edit my own posts?
Yes. If you are logged in, click the "edit this post" link at the bottom of your post to edit it.
What do I do if I have additional forum questions ?
If you have additional questions about using the forums, or to report a bug, please post to our Customer Service thread in the forum. You do not have to be a registered user to post to that forum.
Advertising Contact:
advertisingdirector@onedialog.com
Any Questions? Just Call Us
At K & K Publishing, we take pride in our customer service. We're friendly, knowledgeable,
and efficient. If you have any questions, please feel free to call us at 1-877-342-6020,
8 a.m. to 5 p.m., U.S. Central Time. We are here to help.
You can also contact us by email
To write to customer service at any time, just send us an email at:
customerservice@onedialog.com
Corporate offices:
Customer Service Center:
ONE Customer Service Center
P.O. Box 133, Oregon , IL 61061-0133
Press Contact:
Call Venesa Wakeman at 212-500-5953 or email her at:
vwakeman@thewakemanagency.com
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